🆕 Live Updates

We are seeing an issue with our AUD-KES rate which is resulting in a much lower rate than normal.  We are working to resolve this ASAP and suggest you delay sending to Kenya until this issue is resolved.  Thank you for your patience.

For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  12 September 2023

Status: Resolved

Australia Post has made the decision to close the POLi service in Australia.  Also, from 15 July 2023, Commonwealth Bank (CBA) will no longer accept POLi payments.  CBA customers can continue to load their Rocket Remit account via bank transfer using the  Pay Anyone option from their CBA account using our BSB and Account Number.  Log in to your Rocket Dashboard and click on Load -> Bank Transfer for BSB and Account Number details.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  14 July 2023

Status: Ongoing

Due to technical issues with our receiving partner network, transactions to Ghana are currently delayed.  We recommend you delay sending funds to Ghana if possible to avoid inconvenience.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  1 November 2022

Status: Resolved

Due to the RBA outage on Friday 14 October, some account loading may be delayed.  This issue has also impacted some of our operations which means some remittance transactions are also delayed. We expect these to be cleared by Monday 17 October evening,  If you can, to minimise inconvenience, please try and avoid sending on these days.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  17th October 2022

Status: Resolved

Due to ongoing maintenance and upgrades with the Globe GCash Philippines mobile money service, service to Globe GCash will be disrupted during October 2022.  We have been advised that service may be impacted on the following dates: 4 October, 6 October, 11 October, 13 October, 18 October, 20 October and 27 October.  During this time, transactions may be delayed.  If you can, to minimise inconvenience, please try and avoid sending on these days.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated:  30th September 2022

Status: Resolved

Due to issues with our card payment processor, our card loading option is currently offline.  Our team is working address this ASAP.  If you cannot delay your account load, we suggest you consider using the Bank Transfer or POLi options.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated: 15th September 2022

Status: Resolved

Due to issues with our card payment processor, card loads are currently delayed.  Our team is working to clear the backlog of loads and we request you be patient as this occurs.  All delayed loads WILL definitely be processed and no funds will go missing.  It could take up to a few hours for funds to reflect in your Rocket Remit balance.  We suggest you consider using the Bank Transfer or POLi options.  For urgent assistance please use our online chat below or email hello@rocketremit.com.

Updated: 3rd September 2022

Status: Resolved

We’ve changed our bank details.  Please log in to your Rocket Remit account and under the Load option select Bank Transfer.  Our new bank details will be displayed.  Please do not use any previous bank details as these accounts are no longer active and funds sent to these accounts may not be recoverable.

Updated: 17th March 2022

Status: Ongoing